Advanced

Your Position: Home > System Category > Globizme News > What if the product is broken?

What if the product is broken?

 

What if the product is broken?
 
If any product is faulty, you can return it to China for a replacement or credit.
Due to our stringent sourcing and QC processes, the fault rate on products shipped out by Globizme is very low. However, sometimes faults develop which couldn't be detected before, and we will help you solve these problems to a level far beyond what you will receive from any other China-based seller.
If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way.
If you have a problem with a product you bought from us before, please click here to read about what you can do now.
  • In general, if a product develops a fault during the 365 days since you received it, and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.
  • Customers need to pay the cost of returning faulty products back to the Globizme returns address in either Hong Kong or China as instructed by Customer Support.
  • Returns without prior discussion and authorization will not be accepted.
  • When we receive your authorized return we will repair the product for free and send it back to you for free. Repairing may involve changing parts, for example a faulty screen. In general you will receive back, fixed, the same product you returned to us.
  • If a repair is impossible we will credit you what you originally paid so you can choose to buy a new one or change to a different item.

We don't believe companies should ignore their customers or try to hide from problems. We will do our best to deal with your enquiries promptly and helpfully.

Please tell us if you are a drop-shipper and have returns issues with Globizme goods you have sold to your customers: we can do RMA directly with your customers or they can do it through you (recommended).